Rights and Responsibilities

You have certain rights and responsibilities as a patient in a Minnesota outpatient surgical center. Orthopaedic Institute Surgery Center is certified by the Center for Medicare and Medicaid Services and accredited by the Accreditation Association for Ambulatory Health Care. Additional rights and responsibilities are listed below.

These rights and responsibilities help you take an active role in your healthcare and promote your well-being and recovery. 

Orthopaedic Institute Surgery Center complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. 

Your Rights

 

You have the right to:

  • receive medical and person care that is
  • courteous and respectful
  • based upon your specific needs
  • know the name and credentials of the doctor or other healthcare provider who is responsible for coordinating or providing your care
  • have complete and current information about your treatment so you can make informed decisions; this includes
  • knowing the diagnosis, treatment, alternatives, risks and most likely results
  • having the information stated in terms and works you understand
  • having a family member or other chosen person present when you talk with your  healthcare provider if you wish
  • refuse care
  • refuse to participate in research
  • have privacy for medical and personal care; this includes:
  • discussion, exams, and treatments
  • medical records (except where a release of records is authorized by law)
  • personal hygiene activities
  • see a copy of your medical records as allowed by law
  • quick and reasonable response to your questions and requests
  • have personal privacy with respect to your preferences (cultural, social or religious preferences) and for communications with others (phone calls)
  • make a formal grievance and recommend changes in the facility's policies or services without fear of revenge or punishment
  • a list of physicians who have financial interest or ownership in the facility
  • develop an advance directive and to have healthcare providers respect your wishes as permitted by law and facility policy
  • receive care in a safe setting, free from abusive or harassing behavior
  • know what services are available at the facility
  • know whom to contact for after-hours and emergency care
  • know the method for providing feedback, including complaints
  • know the fees for services and payment policies if requested
  • change healthcare providers if you wish
  • have an interpreter and other communication aids provided with no charge

Your Responsibilities

 

You are responsible for:

  • showing respect and consideration for the facility staff, other patients and property
  • providing accurate and complete information about your health and reporting any changes in it
  • following the care or treatment plan prescribed by your provider and participate in your care
  • providing a responsible adult to drive you home and stay with you for 24 hours, if required by your provider    
  • paying for charges related to your care not covered by your insurance

For More Information

 

This is only a brief summary of your rights and responsibilities. If you would like more information:

  • [gview file="https://oiscmn.com/wp-content/uploads/Patient-Rights-and-Responsibilities-Patient-Leaflet-1.pdf" save="1"]
  • visit the Minnesota Department of Health's website to download the Patients' Bill of Rights in English or click on the links below for other formats and languages

         English (Large Print)

Español (Spanish)

Hmoob (Hmong)

Soomaali (Somali)

Русский (Russian)

ພາສາລາວ (Loatian)

العربية (Arabic)

ខ្មែរ (Khmer-Cambodian)

Oromiffaa (Oromo)

Tiếng Việt (Vietnamese)

  • contact or call the Minnesota Department of Health  

Office of Health Facility Complaints
85 East Seventh Place, Suite 300
P.O. Box 64970
St. Paul, Minnesota 55164-0970
651-201-4201 or 1-800-369-7994

  • contact or call the Office of Medicare Beneficiary Ombudsman

Ombudsman for Long-Term Care
P.O. Box 64971
St. Paul, Minnesota 55164-0971
651-431-2555 or 1-800-657-3591
https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html